Last Updated: 14 September 2022
Information We Automatically Collect from You
SG Bike collects non-personal information about your use of our sites and services without the need of registration.
We or our third party tracking utility company also use "web beacons" to collect anonymous information about your use of our sites and the websites of selected sponsors and advertisers, and your use of emails, special promotions or newsletters we send to you. Web beacons are tiny graphic image files embedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user's browser. the information collected by web beacons allows us to statistically monitor how many people open our emails, are using our sites and services, and selected affiliates', sponsors', and advertisers' sites and communications, and for what purposes. our web beacons are not used to track your activity outside of our sites or apps, or those of our affiliates' or sponsors'. We do not link non-personal information from web beacons to personal information without your permission, except in connection with our marketing, promotion, or similar initiatives alone or jointly with our business partners and affiliates.
We automatically track and collect the following categories of information when you visit our website or app: (1) ip addresses; (2) domain servers; (3) types of computers accessing the website; (4) types of web browsers used to access the website; (5) referring source which may have sent you to the website; and (6) other information associated with the interaction of your browser and the website (collectively "traffic data"). We do not link non-personal information from traffic data to personal information without your permission, except in connection with our marketing, promotion, or similar initiatives alone or jointly with our business partners and affiliates.
Updating Personal Information
You may update your personal information by logging into your account, clicking on the my account tab, and following the applicable directions provided.
Personal Information SG Bike Collects from You
In order for you to access certain areas of the sites, we may require you to register and provide us with certain personal information. Personal information includes but is not limited to contact data (such as your email address, phone number, information related to your Facebook account ("Facebook ID"), year of birth and password). We use the personal information that you provide to respond to your questions, provide you the specific services you select, offer you other services we or our affiliates may provide and send you emails that are necessary or that we think may interest you. You may choose not to provide us with any personal information. In such a case, you can still access our site and app, but such access will be limited accordingly. To remove such data, please contact us at email@example.com
Inquiries and customer service
Email to You
We may use your contact data to send you information to contact you when necessary, including registration verification emails, and in conjunction with your use of certain services. In some cases, when you click on a link or an advertisement in an email, your browser may be momentarily directed to the website of a third party which, acting on behalf of SG Bike (see section 5 below), notes or "counts" your response to the email before redirecting your browser to your selected destination; this redirection process may not be apparent to you.
Use of Information
We may use your contact data to send you information about SG Bike and our affiliates, or our products or services, to contact you when necessary and in conjunction with your use of certain services. We may use your traffic data to customize and tailor your experience on the sites, in emails and in other communications, displaying content, products or services that we think you might be interested in and according to your preferences.
Use of Location Data
SG Bike collects real time data of location from users’ mobile phones to enable accurate tracking of trip routes, for the purpose of users locating our vehicles and to provide a tailored experience for each user. Such data will not be disclosed to the public and may only be used for SG Bike and its partners for research and development purposes.
Information Collection by Third Parties (Not Acting on Behalf of SG Bike)
Links to other websites
Disclosure of your information
Other Permitted Disclosure
We may disclose your personal data as and when required or permitted by law, e.g. To regulatory authorities, statutory bodies or public agencies to comply with their requirements, policies and directives.
You agree to defend, indemnify, and hold harmless SG Bike and our affiliates from all liabilities, claims, damages, losses, and expenses, including attorneys' fees that arise from your use of the sites and services. SG Bike reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with SG Bike in asserting any available defences.
The personal information we collect about you is stored on a secure, password-protected server and only authorized personnel have access to your information. We use industry-standard encryption technologies with respect to the receipt and transfer of personal information you submit to us on the site and only authorized personnel have access to your information. Nevertheless, despite our best efforts, no transmission over the internet and no data storage method can be guaranteed to be safe 100% of the time.
If you no longer wish to receive emails, you may opt-out of receiving them by following the instructions included in each email, or by contacting us via the contact us form.
Transfer and Storage of Data
The sites are hosted on servers in Singapore. Accordingly, if you are located outside of Singapore, the personal information you provide to us will be transferred to Singapore. By submitting your personal information, you consent to its transfer and storage in Singapore and its use in accordance with the purposes for which it was originally collected.
You can contact us through means that we will respond to your request within 15 working days:
When you encounter any issues and including issues related to privacy protection, you can contact us by sending an email to firstname.lastname@example.org
After receiving your questions and description of the issue, we will communicate to understand and work towards the issues raised.